As organizations look to offshore business functions to reduce cost, they generally overlook the glaring issues with the outsourcing environment.
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The move to a global delivery model should be more than simply reducing delivery costs by accessing diverse pools of labour, It’s should also be about leveraging global delivery alternatives and accessing a network of high-quality skills to help meet growing demands for innovation.
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How do you identify systems to better engage, enable, and empower employees so that the organization is better positioned to meet its Revenue, Profit, and Customer Satisfaction targets? How do you improve the connectedness of the employees with the organization?
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The lack of a proper understanding and diagnosis can lead to delayed resolution times, increased impact on the business, and poor client experience.
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Shift Left is a principle that focuses on sharing knowledge within the organization. The aim is to continually shift support from the costly constructs of traditional onsite and labour-intensive support to a more intelligent model driving incident resolution closer to the source—the user.
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The lack of an effective data collection mechanism, reporting program, and KPIs to measure business performance, can prevent an organization from truly understanding what is taking place.
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As a result of the stringent focus on revenue growth and cost-cutting, the consumer is left with decreasing levels of service, while employees are increasingly harried as they are left to do more with fewer resources.
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When You give a presentation in front of an audience, you have a certain aim in mind. Your goal is to influence someone's decision or action.
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Reducing the volume of calls is crucial for any organization looking to optimize its customer service operations. A high volume of calls means the contact center is either suddenly flooded with more than the expected volume of calls, or the contact center is seeing a gradual increase in the regular calls. This can be achieved by implementing effective self-service options such as knowledge bases, FAQs, and automated chatbots that can provide instant solutions to common problems.
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A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
