Jnana Analytics provides service performance assessments and analytics services to support continuous service improvement and delivery excellence in enterprise organizations. We utilize data from ITSM tools of record and develop comprehensive diagnostic and decision-focused analyses that provide a deep view into service performance across the organization for our clients.
With our 30+ years of global service delivery experience across 100+ complex engagements, insights from millions of ITSM records, a robust toolset, a proven operational management reference framework, a set of global use-cases, and a shift-left mindset, we provide a deep view into service performance across the organization.
Achieving goals in today’s challenging and turbulent economic conditions have become increasingly difficult. Businesses responding to competitive threats, technology changes, financial strains, and demanding end-users, are under enormous pressure to implement change.
The pressures are further compounded as the businesses deal with inadequate management & governance systems, ineffective processes, technology & tools prone to failures, and a dissatisfied & disconnected workforce.
Senior Management's primary focus area for operations is to improve the Client Experience by Reducing Volumes and Improving Response/Resolve Times.
Our Deep, Surgical, and CSI scans can be initiated as a proactive attempt to drive improvement or a reactive response to service performance issues.
The standard Service Performance Analytics Timeline is 4 weeks. However, this can vary depending on the quantity and quality of the data.
The standard Delivery Excellence Assessment Timeline is 8-11 weeks. This again is dependent on the number of teams and people being assessed.
Seek clarity on the specific pain points that the business is facing
Understand the impact the pain points are having on the business
Conduct an Accelerated Assessment to further detail the pain points
Seek clarity on the Client’s goals and objectives
Understand and define specific outcomes the Client is expecting
Establish SMART measurable goals and business outcomes
Conduct data analysis to validate the Client paint points
Harvest the data to identify previously unknown insights
Conduct structured and unstructured text and sentiment analytics
Communicate the findings and recommendations
Develop a set of prescriptive actions
Compare to operational management reference framework
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A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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More than a reporting and dashboarding tool
Guided steps to conduct Quantitative and Qualitative Analysis
Proven approach to uncovering key patterns and trends hidden within structured and unstructured ticket data
Developed over 20+ yrs. of Global Operational experience
Focused on Operational Management, First Line Management, Upline Management, And People Management Systems
This service harvests insights from all the ticket data.
READ MORE >This service harvests insights from all the ticket data.
This service harvests insights from all the ticket data.
READ MORE >
This service harvests insights from all the ticket data.
READ MORE >This service harvests insights from all the ticket data.
This service harvests insights from all the ticket data.
READ MORE >
This service harvests insights from all the ticket data.
READ MORE >This service harvests insights from all the ticket data.
This service harvests insights from all the ticket data.
READ MORE >
This service harvests insights from all the ticket data.
READ MORE >This service harvests insights from all the ticket data.
This service harvests insights from all the ticket data.
READ MORE >
This service harvests insights from all the ticket data.
READ MORE >This service harvests insights from all the ticket data.
This service harvests insights from all the ticket data.
READ MORE >
This service harvests insights from all the ticket data.
READ MORE >This service harvests insights from all the ticket data.
This service harvests insights from all the ticket data.
READ MORE >
(Full Environmental Scan Of All Services)
Service Desk Analytics(Detailed review of Service Desk performance.)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
