Services

Provide data-driven insights for better decision making

Our Services

Enterprise Ticket Analytics ( Full Environmental Scan Of All Services )
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

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(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

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Tower Ticket Analytics ( Service Desk, Deskside, Applicatuion, Infrastructure)
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

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(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

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ITSM Ticket Analytics ( Major Incident, Incident, Problem, Change, Service Request, Chat )
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

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(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
Client Experience Analytics ( CSAT, Escalation, FCR/FCE, Response/Resolve Times, Ticket Backlogs )
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
Application Analytics ( Applications, Email, VPN, Password, Printer Issues )
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
Delivery Excellence Assessments( Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance )
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >
(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

(Full Environmental Scan Of All Services)

Enterprise Ticket Analytics

This service harvests insights from all the ticket data.

READ MORE >

Our Services

Service Performance Analytics

One-Time Ticket Analytics | Subscription Based Ticket Analytics | Delivery Excellence Assessments

The Ticket Analytics Service can be purchased as a One-Time Service to address an immediate problem or a Subscription Based Service set at a defined frequency (Bi-Weekly, Monthly, Semi-Annually, Annually).

It’s designed to address challenges Clients are facing with missed SLAs, service disruptions & outages, degraded performance, prolonged downtimes, negative customer experience, and numerous other operational issues.

Our goal is to provide data-driven insights for improving Service Performance by reducing service disruptions, improving response & resolution times, and improving client & employee experience. While there is no shortage of IT data, in-house data & analytics resources, or tools with analytics capabilities. IT Organizations continue to face significant challenges. Leading to reputational damage and perception issues, inability to sell products and services, revenue losses, and customer and employee attrition.

Service Desk Analytics

One-Time Ticket Analytics | Subscription Based Ticket Analytics | Delivery Excellence Assessments

The Ticket Analytics Service can be purchased as a One-Time Service to address an immediate problem or a Subscription Based Service set at a defined frequency (Bi-Weekly, Monthly, Semi-Annually, Annually).

It’s designed to address challenges Clients are facing with missed SLAs, service disruptions & outages, degraded performance, prolonged downtimes, negative customer experience, and numerous other operational issues.

Our goal is to provide data-driven insights for improving Service Desk performance. While there is no shortage of service desk call/ticket data, in-house service desk data & analytics resources, or tools with analytics capabilities. IT Organizations continue to face significant service desk challenges with high wait times, high talk times, high abandonment rates, poor customer satisfaction, repeat & chronic issues, premature ticket closures, ageing ticket backlogs, ineffective self-service site, skills and capability issues, and host of other issues.

Delivery Excellence Assessments

One-Time Ticket Analytics | Subscription Based Ticket Analytics | Delivery Excellence Assessments

The Ticket Analytics Service can be purchased as a One-Time Service to address an immediate problem or a Subscription Based Service set at a defined frequency (Bi-Weekly, Monthly, Semi-Annually, Annually).

It’s designed to address challenges Clients are facing with missed SLAs, service disruptions & outages, degraded performance, prolonged downtimes, negative customer experience, and numerous other operational issues.

Our goal is to provide data-driven insights for improving delivery excellence across the organization. In today's harsh and unpredictable economic climate, achieving Delivery Excellence has become increasingly difficult. Businesses are under tremendous pressure to undertake a change in response to competitive challenges, technological developments, financial restrictions, and demanding end-users. The challenges are further amplified when organizations cope with a disgruntled and disengaged workforce, weak management and governance systems, ineffective processes & procedures, and technologies and tools prone to failure.

Sample Areas for
Ticket Analytics:

Enterprise AnalyticsTower Analytics

(Service Desk, Workplace Compute, SIAM, Infrastructure, Application, Security)

P1 & P2 Outage Analytics (Volume, Response, MTTR)

Backlog Analytics

Client Experience Analytics (CSAT, Escalations, FCR/FCE)

Approach:

Collect Data, perform analytics, extract insights, & prepare a report identifying observations and recommendations to improve the service

The key objectives of the
engagement are to:

Leverage Descriptive, Diagnostic, Predictive, and Prescriptive Analytics to identify what is happening, why its happening, what will happen and what preventative actions need to be taken.

Identify patterns and root causes that are causing issues based on structured & un-structured ticket data analysis

Identify opportunity areas to reduce the number and frequency of the issues

Delivery Excellence
Assessments

The Delivery Excellence Assessments Service can be leveraged to conduct a high-level assessment of the Operational Management Reference Framework (104 Questions) or tailor the assessments to focus on a Tower, Service, or across the Enterprise.

The assessments can be implemented as a reactive measure to respond to critical situations, a proactive measure to assess the health of the operations, or as part of a comprehensive effort to establish a robust enterprise framework.

The key objectives of the
Delivery Excellence Assessments are to:

Review Effectiveness & Efficiency

Independently evaluate performance relative to Operational Management Reference Framework to assess for effectiveness and efficiency.

Identify Strengths & ‘Best Practices’

Conduct an E2E review of operational performance and identify strengths and best practices.

Drive Continual Service Improvement

Compare to World Class standards and provide recommendations to facilitate continual service improvement, leveraging the shift-left strategy.

Highlight Risks & Opportunities

Identify risks and opportunities associated with misalignment with Operational Management Reference Framework.

Ready to listen to what your data is telling you?

Book A Consultation

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