Blogs

July 17, 2022

10 Steps to Effective Upline Management and Governance for Your Business

It is often said that success in business is all about having a clear and effective strategy. This is especially true for businesses with a complex or matrix organizational structure, which can be difficult to manage without effective upline management and governance system.

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July 17, 2022

The Employee Engagement, Enablement, & Empowerment Process

A Jñāna Optimized Unified Delivery Model understands that success is dependent on implementing organizational change that not only understands the delicate and important interactions between technology, processes, and people, but realizes the importance of an effective employee engagement & enablement system.

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June 26, 2022

When There Is No Compelling Reason To Change, The Result Is Status Quo

To drive urgency for change and overcome Status Quo Bias, you must educate prospects about unconsidered needs, unmet or yet unknown obstacles or missed possibilities inhibiting their business growth.

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June 22, 2022

DWS Service Desk Rescue Series: Reducing Call Handle Times

So what causes high Average Handle Times and how can you reduce it? For that, we will once again refer to our Operational Management Reference Framework.

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June 14, 2022

What Are The CIO & Operational Leaders Focused On?

CIO’s are already challenged due to financial constraints, competitive risks, and ageing, and, rapidly changing technology. What they do not have time for is a disruptive IT environment that adds to their overall problems.

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June 7, 2022

DWS Service Desk Rescue Series: The 23 Operational Management Systems To Drive Operational Stability

Operational Management is a fundamental part of any organization and it plays a vital role in the success of the organization.

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June 7, 2022

DWS Service Desk Rescue Series: The 15 Core Operational Management Systems to Drive Operational Stability

As we discussed previous blogs, these core processes which are part of the operational management framework, are essential in ensuring operational stability.

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June 7, 2022

DWS Service Desk Rescue Series: The 17 People Management Systems

Organizational success is dependent on implementing organizational change that understands the delicate and essential interactions between management systems, technology, and processes. but also realizes the importance of an effective employee engagement, enablement, and empowerment system. 

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June 7, 2022

DWS Service Desk Rescue Series: The 16 Upline Management & 4 Governance Systems To Drive Operational Stability

The Upline Management and Governance systems established and executed by the senior leadership team are essential in ensuring that the day-to-day operations are aligned with the organization's strategic objectives.

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December 11, 2020

Our End-to-End Ticket Analytics Methodology and Timeline

A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..

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December 11, 2020

Our End-to-End Ticket Analytics Methodology and Timeline

A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..

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