Blogs

June 7, 2022

DWS Service Desk Rescue Series: The 4 Key Management Disciplines To Drive Operational Stability

In the previous blog, we talked about the 4 leadership qualities that every leader must possess. We discussed why leadership is essential and how it can positively impact your business. 

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June 7, 2022

DWS Service Desk Rescue Series: The 4 Key Management Systems To Drive Operational Stability

The previous blog talked about the four fundamental management disciplines: organization and management systems, processes and procedures, technology and tools, and mindsets and behaviours. These four can be further broken down into a more detailed view.

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June 7, 2022

DWS Service Desk Rescue Series: The 7 First Line Management Systems To Drive Operational Stability

First Line Managers are critical to the well-being of an organization as they directly manage and have great influence over employees who perform the day to day operational work.

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May 27, 2022

The Surprising Truth about Employee Performance Assessments

An employee performance evaluation is an opportunity for both the employee and the manager to review the employee’s job performance, the quality of their deliverables, strengths, and areas of improvement with respect to documented expectations.

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May 13, 2022

DWS Service Desk Rescue Series: The State of IT Self Service: Successes, Struggles and What's Next

Self-service is an important part of many digital transformation initiatives, but it's not always easy to implement. The promise of self-service is a seductive one.

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May 13, 2022

How to Manage a Large-Scale Fixed Price Project: Profit and Risk Management Strategies

When it comes to fixed price projects, there are a lot of things that need to be taken into consideration in order to ensure profitability and manage risk.

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May 10, 2022

DWS Service Desk Rescue Series: Why the Dispatch Rate from the Service Desk Matters and What You Can Do About It

The dispatch rate from the service desk to other teams is crucial since it indicates the efficiency of the desk.

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May 9, 2022

DWS Service Desk Rescue Series: Everything Starts With Leadership - The 4 Key Leadership Qualities

The term leadership gets thrown out quite a bit. However, what does it mean when someone says you are a good leader or what does it mean when someone says you have good leadership qualities?

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May 9, 2022

DWS Service Desk Rescue Series: The Benefits of Service Level Management

Service level management is a process that provides a structured approach to the collection, measurement, and reporting of key metrics. It also aims to improve the relationship between business and IT and improve the overall quality of service.

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December 11, 2020

Our End-to-End Ticket Analytics Methodology and Timeline

A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..

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December 11, 2020

Our End-to-End Ticket Analytics Methodology and Timeline

A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..

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