The Mean Time To Restore (MTTR) Analysis process focuses on understanding the effectiveness of restoring a disrupted service as quickly as possible to minimize the impact to the business.
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Clients, whether Internal or External, expect their products and services to be available when they need them. Any disruptions in the form of unplanned interruptions or degraded performance can have a significant impact on the ability of the Users to conduct their business and have a negative impact on the business performance in the form of impacted revenues, profits, and customer/employee satisfaction.
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The Backlog Analysis process focuses on understanding the flow rate of tickets, the processing rates, SLAs and Client/Supplier availabilities to establish a process behaviour. Once this is established, the process aims to identify the root cause of why there is an aging backlog. Could it be a lack of queue management, lack of proper reporting and measurements, lack of management oversight, lack of resources, workload dynamic shifts, or could it be a host of other factors contributing to the aging backlog.
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A Jñāna Optimized Unified Delivery Model utilizes the Crisis Management System to ensure that when a crisis strikes anytime, anyplace, disrupting the organization and impacting its brand, the teams are ready to respond.
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A Major Incident is defined as an event that has a significant impact or urgency and demands an immediate response. The process objective is to ensure that when a major incident has been identified, the major incident management manager will work with various resolver groups to restore the service in a timely manner.
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The Availability Management process ensures services are available for consumption and are up and available under the conditions of established service level agreements.
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Have you considered the benefits of artificial intelligence (AI) or intelligent or smart automation for IT support yet? Think about your IT service desk for a moment. How well is it faring as the business and IT landscapes rapidly change around it? And how many of the common IT service desk issues does it suffer from?
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The Backup & Recovery process ensures that data is backed up and made available in the event of a disaster to protect organizations against data loss. In the event of a failure, the back-up copy of the data can be used to restore critical information. Failures can come in all forms, from hardware and software failures to data deletion due to malicious events or accidents. In Such cases, restoring the lost or affected data from a backup allows the organization to resume key business functions.
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The P1 & P2 process focuses on restoring a disrupted service as quickly as possible to minimize the impact to the business. When a service experiences an unplanned interruption or is experiencing degraded performance, an Incident is raised to remediate the disruption.
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A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
