When issues associated with requests are not resolved in a manner that is satisfactory to the Requester of the issue, an escalation may be initiated resulting in senior executives and multiple people being unnecessarily involved. How the escalation is responded to and acted upon can have a significant impact on the client relationship.
Learn More >
Nearly every post or update on Linkedin has to do with new technology. Whether it's the Cloud, Analytics, Big Data, Virtualization, new Software, new Hardware, or new Services. The focus is always on something new and something shiny.
Learn More >
Within the world of IT, the Service Desk is the single point of contact for all services a company provides to its employees.
Learn More >
In the age of Big Data and Analytics, it's surprising to see that many organizations still struggle with the ability to extract meaningful information from their data repositories, information that can give them invaluable insight into better understanding their operations.
Learn More >
First Line Managers are critical to the well-being of an organization as they directly manage and have great influence over employees who perform the day to day operational work.
Learn More >The approach to conducting Services Excellence/Delivery Excellence/Operational Excellence Assessments. These assessments can be a feeder into the Ticket Analytics.
Learn More >
What are the 13 Stages of Jnana Analytics?
Learn More >
Knowledge Management focuses on how an organization identifies, creates, captures, acquires, shares, and leverages knowledge. Systemic processes support these activities, which also enable the replication of successes; All of these are specific actions organizations need to take to manage their knowledge.
Learn More >
Executives and Management will state they have a balanced approach to managing the business. However, Operations teams will state that the focus is largely on technology, tools, and processes and not on the people.
Learn More >
A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >
(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
