About Us

Our Jnana IPC Analytics journey began 22+ years ago and comprises of global experience across a diverse set of industries and countries. With Clients from Central and Eastern Europe, Middle East, Africa, Turkey, North America and Asia, we have gleaned insights from millions of records of ITSM data to enable us to identify and provide recommendations to remediate issues in a timely manner.

Our Mission

Data-Driven Insights For Better Decision Making.

Can You Relate To Some Of These Business Challenges?

What are you struggling with?

  • High Number Of Service Outages And Disruptions
  • Prolonged Downtimes And Service Restoration Times
  • Dissatisfied And Disgruntled Customers and Employees
  • Degraded Performance From New Technologies
  • Inconsistent Service Across The Enterprise
  • Inability To Sustain Basic Service Levels
  • Poor Service Availability
  • Issues With Attaining Customer Satisfaction, Revenue, & Profits Targets
  • Negative Senior Executive Attention

What Impact Is That Having?

  • Revenue Losses Attributed To Inconsistent Service Availability Across Platforms.
  • Negative Service Experience Affecting Front Office Staff’s Ability To Sell Products.
  • Revenue Targets Not Being Achieved.
  • Reputational Damages And Perception Issues With The General Public On The Continuous Downtime Of Service Platforms.
  • Employee And Customer Attrition.
  • Additional Spend On New Technologies and Consulting Services To Correct The Problems.

Have You Encountered Any of These Common Behaviours?

  1. Acquiring newer and more expensive Technologies (Hardware/Software) and Consulting Services to resolve availability issues, without first understanding the EMPLOYEE BEHAVIOURS that are causing the availability issues.
  2. Hiring external auditing firms to conduct an organizational assessment, after effort has been undertaken to HIDE or quickly clean up problematic areas from the Auditors.
  1. Attempting to stabilize operations to improve Availability, Compliance, Finance, and Customer Satisfaction metrics, without first understanding the impact of INEFFECTIVE MANAGEMENT & GOVERNANCE SYSTEMS.
  2. Trying to identify new ways to engage the employees and improve their connectedness to the organization’s vision, mission, and goals, without first understanding the root cause and impact of the employees THOUGHTS, FEELINGS, and ACTIONS/INACTIONS.
  1. Trying to identify new ways to engage the employees and improve their connectedness to the organization’s vision, mission, and goals, without first understanding the root cause and impact of the employees THOUGHTS, FEELINGS, and ACTIONS/INACTIONS.
  2. Outsourcing of various support functions to reduce cost and focus on core competencies, without first establishing robust SLAS, PENALTIES, VENDOR MANAGEMENT, or overall MANAGEMENT & GOVERNANCE SYSTEMS or assessing SUPPLIER CREDIBILITY.
  3. Differentiating through innovation to expand into new markets, target new customers, and deliver new and improved services to existing customers to drive business growth, without understanding the impact of a DISENGAGED WORKFORCE on the expected results.
Our Team

Global Partners

Aadam Lodhi – Canada
Aadam Lodhi – Canada
Lead Partner
Brand Design · Web Development · Digital Marketing · Content Strategy · Email Marketing · Lead Generation · Marketing Strategy · Web Design · Search Engine Optimization (SEO) · Application Development
Philippe Auclair – Canada
Philippe Auclair – Canada
Service Management
Ambitious and highly motivated Service and Strategy Management Specialist with 10 years of experienc.
Zoltan Theil – Belgium
Zoltan Theil – Belgium
Delivery Leader
Experienced IT Operations Manager with over 10+ years of experience. Excellent reputation for resolving problems,
Yusuf Suliman – Canada
Yusuf Suliman – Canada
Sales
Yusuf possess over 10 years management experience in IT application support and project delivery.
Baris Bahar – Turkey
Baris Bahar – Turkey
Service Management
Ambitious and highly motivated Service and Strategy Management Specialist with 10 years of experienc.
Osman Alpay – US
Osman Alpay – US
Development
I am a computer generalist with over 11 years experience in software engineering including enterprise.
Alex Aplerh-Doku – Africa
Alex Aplerh-Doku – Africa
Infrastructure And Security
Ambitious and highly motivated Service and Strategy Management Specialist with 10 years of experienc.

Ready to listen to what your data is telling you?