Have you considered the benefits of artificial intelligence (AI) or intelligent or smart automation for IT support yet? Think about your IT service desk for a moment. How well is it faring as the business and IT landscapes rapidly change around it? And how many of the common IT service desk issues does it suffer from?
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The Availability Management process ensures services are available for consumption and are up and available under the conditions of established service level agreements.
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A Major Incident is defined as an event that has a significant impact or urgency and demands an immediate response. The process objective is to ensure that when a major incident has been identified, the major incident management manager will work with various resolver groups to restore the service in a timely manner.
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A Jñāna Optimized Unified Delivery Model utilizes the Crisis Management System to ensure that when a crisis strikes anytime, anyplace, disrupting the organization and impacting its brand, the teams are ready to respond.
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The Backlog Analysis process focuses on understanding the flow rate of tickets, the processing rates, SLAs and Client/Supplier availabilities to establish a process behaviour. Once this is established, the process aims to identify the root cause of why there is an aging backlog. Could it be a lack of queue management, lack of proper reporting and measurements, lack of management oversight, lack of resources, workload dynamic shifts, or could it be a host of other factors contributing to the aging backlog.
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Clients, whether Internal or External, expect their products and services to be available when they need them. Any disruptions in the form of unplanned interruptions or degraded performance can have a significant impact on the ability of the Users to conduct their business and have a negative impact on the business performance in the form of impacted revenues, profits, and customer/employee satisfaction.
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The Mean Time To Restore (MTTR) Analysis process focuses on understanding the effectiveness of restoring a disrupted service as quickly as possible to minimize the impact to the business.
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A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
