As a result of the stringent focus on revenue growth and cost-cutting, the consumer is left with decreasing levels of service, while employees are increasingly harried as they are left to do more with fewer resources.
Learn More >
The lack of an effective data collection mechanism, reporting program, and KPIs to measure business performance, can prevent an organization from truly understanding what is taking place.
Learn More >
Shift Left is a principle that focuses on sharing knowledge within the organization. The aim is to continually shift support from the costly constructs of traditional onsite and labour-intensive support to a more intelligent model driving incident resolution closer to the source—the user.
Learn More >
The lack of a proper understanding and diagnosis can lead to delayed resolution times, increased impact on the business, and poor client experience.
Learn More >
How do you identify systems to better engage, enable, and empower employees so that the organization is better positioned to meet its Revenue, Profit, and Customer Satisfaction targets? How do you improve the connectedness of the employees with the organization?
Learn More >
The move to a global delivery model should be more than simply reducing delivery costs by accessing diverse pools of labour, It’s should also be about leveraging global delivery alternatives and accessing a network of high-quality skills to help meet growing demands for innovation.
Learn More >
As organizations look to offshore business functions to reduce cost, they generally overlook the glaring issues with the outsourcing environment.
Learn More >
So how does an IT operations analyst help with revenue, profits, and client experience?
Learn More >
A friend with 25+ yrs of service, recently told me that, “The Employee Engagement surveys are ridiculous, no one looks at them, none of the submitted suggestions have been implemented, and nothing has changed in the years we have been doing these surveys. So why bother?”
Learn More >
A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >
(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
