What they fail to realize is the impact of employee connectedness on the service disruptions. When employees are not engaged, not empowered, or not enabled, the availability, reliability, maintainability, and serviceability of the organization will be at risk.
Learn More >
The goal of every business is simple: Increase Customer Satisfaction, Generate more Revenue, and Maximize Profits.
Learn More >
An employee performance evaluation is an opportunity for both the employee and the manager to review the employee’s job performance, the quality of their deliverables, strengths, and areas of improvement with respect to documented expectations.
Learn More >
The Quality Ticket Monitoring Process is designed to ensure that any and all work that is being produced is assessed for the right level of quality. The Process ensures that all team members are executing in a unified/standardized manner.
Learn More >
As enterprises struggle with inconsistent service, inability to maintain basic service levels, and poor service availability, the results are revenue losses, negative customer experience, and reputational damage.
Learn More >
A challenge that many organizations have is the ability to extract meaningful information from their data repositories, information that can give them valuable insight into better understanding their operations.
Learn More >As the amount of collected data increases, so do the number of reports and associated metrics. However, as the focus shifts to gathering and presenting the data, many organizations fail to analyze the data to extract insights.
Learn More >
Reducing the volume of calls is crucial for any organization looking to optimize its customer service operations. A high volume of calls means the contact center is either suddenly flooded with more than the expected volume of calls, or the contact center is seeing a gradual increase in the regular calls. This can be achieved by implementing effective self-service options such as knowledge bases, FAQs, and automated chatbots that can provide instant solutions to common problems.
Learn More >
When You give a presentation in front of an audience, you have a certain aim in mind. Your goal is to influence someone's decision or action.
Learn More >
A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
Learn More >
(Full Environmental Scan Of All Services)
Application Analytics(Applications, Email, VPN, Password, Printer Issues)
Delivery Excellence Assessments(Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
