Identify template for each of the data models (Incident, Problem…
Read moreQuite often, IT teams tend to jump into solution mode without clearly…
Read moreClients, whether Internal or External, expect their products…
Read moreIdentify template for each of the data models (Incident, Problem…
Read moreThe Mean Time To Restore (MTTR) Analysis process focuses on…
Read moreThe move to a global delivery model should be more than simply…
Read moreIn the age of Big Data and Analytics, it is surprising to see that many…
Read moreThe goal of every organization is clear: increase income and lower…
Read moreThe Reporting & Measurements process focuses on establishing reports…
Read moreThe P1 & P2 process focuses on restoring a disrupted service…
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