Tag: life
What ITSM fields are needed for Incident Analysis
Identify template for each of the data models (Incident, Problem…
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Understanding The Problem
Quite often, IT teams tend to jump into solution mode without clearly…
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Guiding Principles Of Ticket Analysis – Client Experience (Csat, Escalations, First Time Fix)
Clients, whether Internal or External, expect their products…
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Guiding Principles Of Developing And Narrating Analytics Insights
Identify template for each of the data models (Incident, Problem…
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Guiding Principles Of Ticket Analysis – MTTR (Mean Time To Restore)
The Mean Time To Restore (MTTR) Analysis process focuses on…
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Applied Analytics to Avoid Global Delivery Pitfalls
The move to a global delivery model should be more than simply…
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The Need For Applied Analytics
In the age of Big Data and Analytics, it is surprising to see that many…
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Applied Analytics To Drive Contact Center Optimization
The goal of every organization is clear: increase income and lower…
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When Your Reporting & Measurements Process Goes Off The Rails
The Reporting & Measurements process focuses on establishing reports…
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Guiding Principles Of Ticket Analysis – P1 & P2 Analysis
The P1 & P2 process focuses on restoring a disrupted service…
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