
for growing your business

to grow your money

with our Advisors
Our Services
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Enterprise Ticket Analytics (Full Environmental Scan Of All Services)
Enterprise Ticket Analytics (Full Environmental Scan Of All Services)
This service harvests insights from all the ticket data.
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Tower Ticket Analytics (Service Desk, Deskside, Application, Infrastructure)
Tower Ticket Analytics (Service Desk, Deskside, Application, Infrastructure)
This services harvests insights from specific towers.
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ITSM Ticket Analytics (Major Incident, Incident, Problem, Change, Service Requests, Chat)
ITSM Ticket Analytics (Major Incident, Incident, Problem, Change, Service Requests, Chat)
This service focuses on certain ITSM processes.
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Client Experience Analytics (CSAT, Escalation, FCR/FCE, Response/Resolve Times, Ticket Backlogs)
Client Experience Analytics (CSAT, Escalation, FCR/FCE, Response/Resolve Times, Ticket Backlogs)
This service harvest the data to improve client experience.
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Application Analytics (Applications, Email, VPN, Password, Printer Issues)
Application Analytics (Applications, Email, VPN, Password, Printer Issues)
This service focuses on the top drivers, their cause and remediation.
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Delivery Excellence Assessments (Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
Delivery Excellence Assessments (Operational Health Check of Enterprise Performance, Tower(s) Performance, or Services Performance.)
This service focuses on conducting a health check against best practices.
Read moreWe’re knowledgeable about making benefits higher
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Have some questions?
How do I make a appointment?
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How can grow our business?
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Can we get monthly account details?
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Where I can invest for good returns?
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Practise Area
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“The material was great. The disconnect in volume to staff ratio in certain assignment groups was very eye opening. This is something which we will have to action especially since we see the effect it has on both response time and resolution time via the data.”
- Costa C
“Having used Cognos, Tableau, Power BI amongst other analytics tools, the level of detail and automation that can be easily extracted from your tool is impressive. Features like Natural Language Processing and Reporting Automation make it truly an all inclusive tool that I would recommend using on some of our other accounts.”
- Corey F
“Thank you Aadam for the quick turnaround. This really shows where our focus should be placed and I like the fact that you included a clear roadmap to success. I will be sharing this with the account leads.”
- Dennis S
“This is great Asif. I thought the presentation went really well. It clearly showed where we are today and where we are headed unless we change our approach and I think that resonated with the operations team.”
- Ryan CRequest Call Back
