“The material was great. The disconnect in volume to staff ratio in certain assignment groups was very eye opening. This is something which we will have to action especially since we see the effect it has on both response time and resolution time via the data.”

“Having used Cognos, Tableau, Power BI amongst other analytics tools, the level of detail and automation that can be easily extracted from your tool is impressive. Features like Natural Language Processing and Reporting Automation make it truly an all inclusive tool that I would recommend using on some of our other accounts.”

“Thank you Aadam for the quick turnaround. This really shows where our focus should be placed and I like the fact that you included a clear roadmap to success. I will be sharing this with the account leads.”

“This is great Asif. I thought the presentation went really well. It clearly showed where we are today and where we are headed unless we change our approach and I think that resonated with the operations team.”