Author: jnana-ipc-analytics
What ITSM fields are needed for Incident Analysis
Identify template for each of the data models (Incident, Problem…
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Our End-to-End Ticket Analytics Methodology and Timeline
A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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Guiding Principles of Major Incident Management
A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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Can Analytics Be Performed When Data is in Another Language
Can you still perform analytics when the data is in another language?
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Guiding Principles of Quality Management
A Jñāna Optimized Unified Delivery Model ensures that the Total Quality Management process focuses…..
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Guiding Principles of Knowledge Management
A Jñāna Optimized Unified Delivery Model ensures that the Knowledge Management process…..
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Understanding The Problem
Quite often, IT teams tend to jump into solution mode without clearly…
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Guiding Principles Of Ticket Analysis – Client Experience (Csat, Escalations, First Time Fix)
Clients, whether Internal or External, expect their products…
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Guiding Principles Of Developing And Narrating Analytics Insights
Identify template for each of the data models (Incident, Problem…
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Guiding Principles Of Ticket Analysis – MTTR (Mean Time To Restore)
The Mean Time To Restore (MTTR) Analysis process focuses on…
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