Certified Data Scientist with proven experience in extracting, transforming, and loading ITSM data for analysis. Experienced in analyzing vast amounts of data and harvesting it for actionable insights to assist with better understanding of historical performance, predicting future behaviour, and improved decision-making. Ability to leverage sales and marketing experience with over 25 different clients to develop analytical narratives and stories to present the findings. Additional experience in using Google Analytics data for different companies and optimizing websites to increase overall sales and conversions. Experience analyzing sales funnel data for different companies and optimizing funnels to increase conversion rate and decrease cost per conversion.